How do I return an item?
While we hope that you are always satisfied with your purchase, we realize there are times that you may need to return a product. In the event that you do need to return your product, please review the information below.
- Returns must be made within 30 days of your receipt date for a refund.
- Merchandise must be in its original, unopened, and unused condition.
- We regret that we do not refund original shipping costs with the return.
- You will be responsible for the return shipping & handling charges, which will not be refunded, unless you received damaged merchandise. If you have received damaged merchandise, please email colette@jdvhospitality.com and we will respond with the appropriate return instructions.
Please do not mail any packages C.O.D., as they will not be accepted.
- Please make sure to record your tracking number because we cannot issue a refund until our warehouse confirms receipt of the returned merchandise. If the spa does not confirm receipt, then you may need to track your package to check the status. We are not responsible for lost packages.
- All returns will be credited to the original credit card used at the time of purchase.
- Returns will be processed within 1-2 weeks of our spa receiving your item.
- Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.
If you have any questions, please contact customer service, Colette, at
You can visit our spa and return your purchase within 30 days of receiving your order. Please ensure that you bring the Packing Slip and the original package along with the item that you wish to return.
shop.kabukisprings.com
1750 Geary Boulevard
San Francisco, CA 94115
415-922-6000
415-922-6000 FAX
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